15
Computer User Support Specialists is a notable career in the 15 category. This page provides verified data from BLS OEWS 2024 + O*NET 29.0 (2024), helping you compare Computer User Support Specialists against similar careers and make data-driven decisions.
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| soc | 15-1232 |
| title | Computer User Support Specialists |
| onet code | 15-1232.00 |
| description | Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. |
| job zone | 3 |
| major group | 15 |
| tot emp | 697,210 |
| a mean | 64,990 |
| a median | 60,340 |
| a pct10 | 38,780 |
| a pct25 | 47,580 |
| a pct75 | 77,010 |
| a pct90 | 98,010 |
| h mean | 31 |
| h median | 29 |
The day-to-day work of a computer user support specialists typically centers on oversee the daily performance of computer systems. Every task listed below is classified as Core in O*NET — they collectively define the role. Task descriptions below are quoted from the U.S. Department of Labor's O*NET 29.0 occupation profile.
Workers in this occupation rely most on Reading Comprehension, Active Listening, and Speaking. Across the top 10 skills, the average O*NET importance score is 3.55 out of 5 — highly rated for this role. Importance reflects how essential each skill is for adequate job performance.
Among working computer user support specialists, the most common entry qualification is a Bachelor's Degree (47.3%). Bachelor's-degree-or-higher credentials are reported by 51% of incumbents. Entry pathways are mixed; a meaningful minority enters without a four-year degree.
Median annual pay is highest in District of Columbia at $76,880 and lowest in Mississippi at $46,690 — a 1.6× spread. The top five states (District of Columbia, California, Massachusetts, Connecticut, Washington) average $73,372. Figures reflect BLS OEWS May 2024 state-level wage estimates; percentiles shown are for full-time wage-earners in each state.
| State | Median | Mean | 10th % | 90th % | Employed |
|---|---|---|---|---|---|
| District of Columbia | $76,880 | $79,040 | $56,780 | $105,840 | 3,690 |
| California | $76,870 | $81,710 | $48,530 | $119,670 | 70,920 |
| Massachusetts | $75,670 | $76,040 | $49,110 | $101,560 | 19,570 |
| Connecticut | $68,800 | $70,680 | $46,430 | $98,280 | 9,220 |
| Washington | $68,640 | $73,980 | $46,650 | $102,400 | 20,450 |
| Vermont | $68,170 | $68,640 | $49,330 | $93,620 | 2,000 |
| Colorado | $66,270 | $74,410 | $46,570 | $113,450 | 15,740 |
| New Jersey | $65,810 | $70,620 | $41,600 | $102,080 | 19,930 |
| New Hampshire | $64,850 | $69,070 | $45,840 | $95,800 | 3,400 |
| New York | $63,910 | $70,420 | $41,810 | $104,990 | 41,260 |
| Virginia | $63,420 | $70,690 | $39,900 | $114,580 | 20,300 |
| Minnesota | $62,970 | $67,580 | $47,220 | $95,290 | 14,740 |
| Delaware | $62,280 | $66,010 | $39,490 | $100,300 | 2,220 |
| Maryland | $62,200 | $69,260 | $45,670 | $101,910 | 10,820 |
| Arizona | $61,990 | $65,320 | $43,140 | $89,940 | 20,400 |
| Oregon | $61,120 | $65,060 | $46,200 | $91,970 | 9,020 |
| North Dakota | $59,420 | $62,520 | $40,710 | $91,480 | 1,260 |
| Rhode Island | $59,420 | $63,390 | $45,250 | $94,720 | 2,050 |
| Hawaii | $59,250 | $59,180 | $31,940 | $86,350 | 2,430 |
| Wyoming | $58,680 | $58,600 | $35,670 | $79,620 | 810 |
| North Carolina | $58,660 | $60,890 | $37,820 | $85,250 | 21,730 |
| Alaska | $58,600 | $62,470 | $45,540 | $82,510 | 1,050 |
| Wisconsin | $58,570 | $60,540 | $40,960 | $83,350 | 13,390 |
| Pennsylvania | $58,130 | $60,530 | $37,040 | $85,900 | 29,220 |
| Florida | $58,120 | $62,410 | $38,480 | $95,990 | 48,780 |
| Nebraska | $57,920 | $58,980 | $40,420 | $80,420 | 4,930 |
| Utah | $57,560 | $64,530 | $39,250 | $100,760 | 10,750 |
| Georgia | $57,160 | $63,250 | $36,530 | $95,580 | 26,900 |
| Nevada | $56,900 | $58,940 | $36,830 | $85,620 | 6,550 |
| Iowa | $56,710 | $58,780 | $38,410 | $81,430 | 6,370 |
| Illinois | $56,540 | $60,110 | $37,760 | $89,050 | 25,370 |
| Michigan | $56,110 | $58,550 | $36,500 | $84,270 | 21,970 |
| Maine | $56,050 | $58,660 | $45,690 | $75,630 | 2,630 |
| Texas | $55,320 | $58,620 | $36,280 | $83,680 | 61,290 |
| Indiana | $55,030 | $57,620 | $38,090 | $80,730 | 12,530 |
| West Virginia | $54,850 | $58,790 | $36,920 | $88,660 | 1,840 |
| Tennessee | $54,420 | $58,830 | $36,960 | $84,630 | 11,010 |
| Ohio | $53,500 | $58,690 | $37,080 | $85,060 | 22,090 |
| Montana | $53,410 | $54,020 | $32,060 | $77,950 | 1,910 |
| Louisiana | $53,350 | $59,350 | $35,530 | $96,000 | 3,990 |
| Missouri | $52,730 | $57,640 | $30,220 | $86,760 | 15,570 |
| Kentucky | $51,630 | $55,370 | $35,290 | $79,460 | 8,280 |
| Idaho | $51,080 | $56,000 | $33,970 | $82,520 | 3,090 |
| Kansas | $50,870 | $53,440 | $36,580 | $73,570 | 6,090 |
| South Carolina | $50,500 | $55,360 | $34,130 | $80,920 | 10,510 |
| Oklahoma | $50,090 | $54,670 | $33,120 | $79,100 | 8,730 |
| Alabama | $48,860 | $51,960 | $33,800 | $74,170 | 7,430 |
| Arkansas | $47,720 | $51,890 | $34,050 | $74,810 | 4,010 |
| New Mexico | $47,540 | $50,530 | $36,040 | $69,530 | 4,210 |
| South Dakota | $46,780 | $49,070 | $36,500 | $63,670 | 1,300 |
| Mississippi | $46,690 | $50,540 | $29,910 | $76,280 | 3,220 |
Recruiters and job boards use several alternate titles for computer user support specialists. Knowing these variants widens your job search — listings for Application Customer Service Representative (Application CSR) or Application Support Engineer frequently describe the same role. The list below is a sample of the most common industry variants.
This data helps you understand how Computer User Support Specialists compares to others in the 15 category. Use it to make informed decisions based on verified data from BLS OEWS 2024 + O*NET 29.0.
careers with the closest data values to Computer User Support Specialists
The CertifyWize editorial team aggregates and verifies careers data from BLS OEWS 2024 + O*NET 29.0. Every statistic on this site is cross-referenced against the official source before publication, with quarterly re-verification cycles.
Read our full methodology or contact us with corrections.