43
Customer Service Representatives is a notable career in the 43 category. This page provides verified data from BLS OEWS 2024 + O*NET 29.0 (2024), helping you compare Customer Service Representatives against similar careers and make data-driven decisions.
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13
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13
| soc | 43-4051 |
| title | Customer Service Representatives |
| onet code | 43-4051.00 |
| description | Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support. |
| job zone | 2 |
| major group | 43 |
| tot emp | 2,725,930 |
| a mean | 45,380 |
| a median | 42,830 |
| a pct10 | 30,690 |
| a pct25 | 35,970 |
| a pct75 | 50,140 |
| a pct90 | 62,730 |
| h mean | 21 |
| h median | 20 |
The day-to-day work of a customer service representatives typically centers on confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. 7 of these 8 tasks are Core O*NET duties; the remainder are common supplemental work. Task descriptions below are quoted from the U.S. Department of Labor's O*NET 29.0 occupation profile.
Workers in this occupation rely most on Active Listening, Service Orientation, and Speaking. Across the top 10 skills, the average O*NET importance score is 3.38 out of 5 — moderately weighted for this role. Importance reflects how essential each skill is for adequate job performance.
Among working customer service representatives, the most common entry qualification is a High School Diploma (54.8%). Bachelor's-degree-or-higher credentials are reported by 14% of incumbents. Most workers enter without a four-year degree, making this a relatively accessible career path.
Median annual pay is highest in District of Columbia at $49,210 and lowest in Mississippi at $35,580 — a 1.4× spread. The top five states (District of Columbia, Washington, Massachusetts, New York, California) average $48,410. Figures reflect BLS OEWS May 2024 state-level wage estimates; percentiles shown are for full-time wage-earners in each state.
| State | Median | Mean | 10th % | 90th % | Employed |
|---|---|---|---|---|---|
| District of Columbia | $49,210 | $54,520 | $36,140 | $80,750 | 7,020 |
| Washington | $49,150 | $54,410 | $38,110 | $72,790 | 44,880 |
| Massachusetts | $48,060 | $51,850 | $36,100 | $72,280 | 54,660 |
| New York | $47,840 | $52,610 | $35,480 | $77,170 | 145,100 |
| California | $47,790 | $53,090 | $37,340 | $75,160 | 183,350 |
| Minnesota | $47,470 | $50,020 | $35,030 | $67,120 | 59,170 |
| Connecticut | $47,260 | $50,560 | $35,280 | $71,190 | 28,140 |
| New Hampshire | $46,960 | $48,560 | $31,960 | $64,670 | 12,560 |
| New Jersey | $46,740 | $49,300 | $34,030 | $69,990 | 64,950 |
| Rhode Island | $46,490 | $47,980 | $34,540 | $63,970 | 8,260 |
| Delaware | $46,300 | $48,600 | $33,530 | $68,030 | 7,360 |
| Oregon | $46,280 | $47,580 | $35,350 | $62,180 | 22,940 |
| Vermont | $46,190 | $49,980 | $35,420 | $65,790 | 2,910 |
| Colorado | $46,020 | $48,160 | $35,350 | $63,160 | 45,890 |
| Wisconsin | $45,980 | $47,290 | $31,500 | $63,150 | 55,100 |
| Maine | $45,240 | $46,970 | $34,960 | $64,290 | 7,500 |
| Iowa | $44,990 | $46,160 | $30,940 | $62,710 | 28,810 |
| Illinois | $44,910 | $47,510 | $32,140 | $67,710 | 109,940 |
| Alaska | $44,760 | $47,220 | $35,660 | $63,390 | 2,540 |
| Montana | $43,820 | $44,020 | $30,640 | $58,860 | 4,920 |
| Ohio | $43,510 | $44,950 | $30,520 | $60,790 | 90,710 |
| Arizona | $43,440 | $45,810 | $33,550 | $61,720 | 89,030 |
| North Dakota | $43,160 | $46,090 | $33,120 | $63,860 | 6,470 |
| Pennsylvania | $43,080 | $45,870 | $29,940 | $65,690 | 102,100 |
| Michigan | $42,560 | $45,460 | $31,140 | $63,490 | 69,830 |
| Missouri | $41,850 | $45,000 | $30,320 | $62,130 | 56,190 |
| Indiana | $41,600 | $44,900 | $30,540 | $62,930 | 47,750 |
| Nebraska | $40,790 | $43,300 | $33,370 | $58,000 | 15,930 |
| Hawaii | $40,630 | $45,110 | $31,000 | $62,760 | 7,460 |
| Maryland | $40,310 | $45,130 | $31,800 | $62,440 | 40,680 |
| Utah | $40,150 | $43,040 | $30,650 | $58,110 | 48,770 |
| Tennessee | $40,130 | $42,980 | $29,550 | $59,750 | 64,880 |
| South Dakota | $39,760 | $42,050 | $30,470 | $56,080 | 6,750 |
| North Carolina | $39,530 | $42,540 | $28,860 | $59,090 | 91,980 |
| Idaho | $39,420 | $42,610 | $27,900 | $59,120 | 23,520 |
| Wyoming | $39,360 | $41,760 | $28,160 | $55,800 | 2,360 |
| Virginia | $39,210 | $43,560 | $29,640 | $60,840 | 62,280 |
| Texas | $39,100 | $42,050 | $28,550 | $58,410 | 330,540 |
| Georgia | $39,030 | $42,080 | $28,490 | $59,210 | 112,790 |
| Nevada | $38,950 | $41,380 | $28,530 | $57,660 | 29,900 |
| Florida | $38,890 | $42,200 | $30,280 | $57,410 | 238,300 |
| Kansas | $38,330 | $41,540 | $29,120 | $58,300 | 32,250 |
| New Mexico | $38,060 | $41,250 | $29,680 | $56,520 | 18,520 |
| South Carolina | $37,940 | $40,750 | $27,830 | $57,420 | 52,840 |
| Alabama | $37,730 | $39,920 | $29,820 | $51,640 | 33,720 |
| West Virginia | $37,610 | $41,180 | $26,540 | $57,780 | 9,850 |
| Kentucky | $37,580 | $40,720 | $28,450 | $58,090 | 43,970 |
| Oklahoma | $37,570 | $40,620 | $27,400 | $55,910 | 33,380 |
| Arkansas | $37,490 | $40,530 | $29,340 | $54,270 | 21,120 |
| Louisiana | $35,890 | $38,440 | $26,250 | $52,550 | 25,630 |
| Mississippi | $35,580 | $36,990 | $27,940 | $48,220 | 20,240 |
Recruiters and job boards use several alternate titles for customer service representatives. Knowing these variants widens your job search — listings for Account Adjuster or Account Representative frequently describe the same role. The list below is a sample of the most common industry variants.
This data helps you understand how Customer Service Representatives compares to others in the 43 category. Use it to make informed decisions based on verified data from BLS OEWS 2024 + O*NET 29.0.
careers with the closest data values to Customer Service Representatives
The CertifyWize editorial team aggregates and verifies careers data from BLS OEWS 2024 + O*NET 29.0. Every statistic on this site is cross-referenced against the official source before publication, with quarterly re-verification cycles.
Read our full methodology or contact us with corrections.